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Work With Us

We’d love to hear from you if you love healthy food, a beautiful space, and being part of an energetic team! 

Shop Manager

As the FIELD & SOCIAL SHOP MANAGER you are accountable for daily shop operations at our downtown location. You are responsible for managing a team of 5-10 employees, scheduling, daily operations, and customer service. You are accountable for cultivating the FIELD & SOCIAL culture and team values. Full-time role Monday to Friday.

TEAM

  • Responsible for overall customer experience, quality of product, and presentation of salad shop
  • Responsible to hire, train, motivate, direct, coach, and evaluate the shop team
  • Rotating throughout service stations as needed, working alongside team – setting the tone for the shop
  • Working with team leaders to ensure consistency when shop manager is not working
  • You receive, deliver, and act on feedback positively. You are committed to achieving and exceeding shop goals. You maintain the FIELD & SOCIAL brand's distinct culture and community.

OPERATIONS

  • Coordinating Back of House (BOH) and Front of House (FOH) to ensure quality and consistency in product and service
  • Customer service management in store and online queries. You ensure all client issues and concerns are managed in a positive and timely manner.
  • Liaising and coordinating with catering clients – ensuring seamless experience between client and team
  • Ensuring supplies are stocked, menus are updated, equipment is in working order, and all front & back of house areas are impeccably organized and clean at all times
  • Fluency with all front of house equipment and basic BOH equipment knowledge and trouble shooting
  • Implementing and enhancing standard operating policies and procedures designed to support the shop, including updating and enhancing training documents.

NUMBERS

  • Working closely with the Kitchen Lead and Regional Chef to ensure success implementing a consistent menu based on revenue targets, Cost of Goods (COGS) budget, and labour budget
  • Scheduling team based on projected sales and labour goals
  • Tracking and reporting on COGS and Labour % to achieve goals as set out by the Company
  • Reporting on inventory figures
  • Reviewing daily and weekly sales
  • Submitting hours for payroll

Required Education, Skills and Qualifications

  • 1+ years prior supervisory/management experience in restaurants, coffee shops or health + fitness
  • Demonstrated leadership experience (coaching, developing, or mentoring individuals)
  • Exceptional communication skills - must be able to set clear expectations and give/receive feedback clearly and effectively
  • Must be highly organized with the ability to prioritize multiple tasks in the moment
  • Food Safe Certification is an asset

The Perks

  • The opportunity to learn and develop in a growing business
  • The opportunity to run, build, and develop a team
  • Health benefits / insurance
  • Complimentary food (as per staff meal policy)
  • Ongoing leadership development


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