TEAM LEAD - Front of House

As a Front of House Team Lead, you are integral part of FIELD & SOCIAL!  

You are responsible for supervising and developing the performance of the Front of House team. You create an inspiring work environment with an open communication culture. You set clear team goals, delegate tasks, and engage the team to achieve goals. You act proactively to ensure smooth team operations and effective collaboration. You excel in providing exceptional customer service and empower the team to foster new and existing customer relationships. 

 Customer Service  

• Lead by example in delivering exceptional customer service and ensure all customers are greeted and welcomed by team members. 
• Initiate interactions with customers and lead the team in building customer loyalty base. 
• Liaise with catering clients and manage walk-in, online and phone orders to ensure smooth service and quality of product. 
• Resolve customer complaints adhering to the Field & Social customer service standards. 
• Ensure customer area is always clean and restocked, creating inviting and enjoyable environment.  

Operations 

• Master all positions of FOH and is comfortable with BOH operations- able to work at any station when required.  
• Assign team members to stations and with tasks for the day. 
• Efficiently perform opening and closing of the store, ensuring safety standards are always followed. 
• Oversee day to day operations of the store, always aware of orders volume and make sound decision to support the team and ensure fast and accurate service.  
• Responsible for consumable ordering and restocking. 
• Knowledgeable with FOH systems (music, alarm, printers) and third-party delivery service equipment. 
• Participate in inventory counts when required.  

Team 

• Train new team members across all stations, coach, motivate and provide feedback.  
• Monitor performance of the team and recognize high performance and reward accomplishments. 
• Foster a great communication between BOH, and Shop Manager on daily issues (i.e., 86/staffing/low stock items) and demonstrate problem solving skills. 
• Check quality and consistency in food preparation regularly; provide a feedback, coaching and suggestions. 
• Observe and check the flow of service, directing the staff as needed. 
• Listen to team members’ feedback and resolve any issues or conflicts and communicate to Shop Manager. 

Requirements: 

        Open availability - Open - Close, Weekends required 

• Valid Work permit  

 Please include in your application a little bit about yourself, why you want to join our team, your resume, and your availability. 

The Perks

• The opportunity to learn and develop in a growing business
• Health benefits / insurance for full-time employees
• Complimentary food (as per staff meal policy)
• Employee Discount

 Company Profile 

 At Field & Social, salads aren’t a forgotten side dish; they’re the main event. Because when done well, salads can be delicious—even exciting. They can fill you up. They can be the kind of meal you crave. Founded with our first Vancouver shop in 2016, FIELD & SOCIAL currently has four locations in Vancouver.